Returns & Refund Policy

Returns & Refunds

Eligibility:

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Certain items are non-returnable, such as wholesale goods and custom products. Please refer to the product description for more details.

Return Period:

• You have 30 days from the date of receipt to initiate a return.

Return Process:

• To start a return, please contact our customer service team at support@ledikon.com with your order number and the reason for the return.
• Once your return is approved, we will provide you with a return address and contact information.
• Note: We do not accept returned items that are sent back directly without first contacting us.

Refunds:

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping Costs:

• Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
• Note: The original shipping fee and insurance are non-refundable. Refunds exclude shipping costs because the delivery company has already charged these fees when the package was sent out.